Privacy Policy — How We Use Data

At Waebox Media we collect as little personal information as the service allows, keep it only as long as it is useful, and never sell it. This policy explains what is collected, why, how long it is held and what you can ask us to do with it. It applies to this website, to the AI agents and dashboards we operate, and to the enquiries you send us. Last updated: 20 August 2026.

1. Information we collect

Information you give us. Name, email address, phone number and company name when you submit a contact form, request a quote or create an account. Message content you send us, including files you attach.
Technical data. IP address, browser and device type, operating system, referring page and the pages you view. This is standard server and analytics data, collected for every visitor.
Usage data. Which features of a Waebox dashboard or AI agent you use, and when. For AI agents we retain conversation transcripts so the answers can be reviewed and corrected.
What we do not collect. We do not ask for payment card numbers on this site; payments are handled by the payment provider. We do not collect sensitive categories of data such as health or biometric information.

2. Why we use it

To answer your enquiry and to deliver the service you asked for.
To operate, secure and troubleshoot the platform, including detecting abuse.
To notify you about changes that affect a service you use.
To measure how the site performs in aggregate, so pages can be improved.
To meet accounting, tax and other legal obligations.

We do not use your information for automated decisions that produce a legal or similarly significant effect on you.

3. Marketing messages

We send marketing email only to people who asked for it. Every message carries a working unsubscribe link, and unsubscribing takes effect immediately rather than after a processing window. Service messages you cannot opt out of — invoices, security notices, changes to these terms — are limited to what running the service requires.

4. Who else sees the data

We do not sell, trade or rent personal information. We share it only with service providers who process it on our instructions and are bound to protect it: hosting and infrastructure providers, email and messaging delivery services, analytics, and the AI model providers that generate agent responses. We also disclose information when the law requires it, or when it is necessary to protect the rights and safety of Waebox, our clients or the public. If our business is ever transferred, we will tell affected users before their data moves.

5. International transfers

Waebox operates from Vietnam and serves clients in the Philippines and elsewhere, so your information may be processed outside the country where you live. Where that happens, we require the receiving provider to apply protections equivalent to those described here.

6. How long we keep it

Enquiry and contact form records: 24 months from your last contact with us.
Account records: for as long as the account is active, then 12 months after closure.
AI agent conversation logs: 12 months, unless your contract sets a shorter period.
Records we must keep for accounting or tax purposes: for the period the applicable law requires.

7. Cookies and analytics

The site uses cookies that are necessary for it to function, and analytics cookies that tell us which pages are read. You can block or delete cookies in your browser settings; the site remains usable, though some preferences will not be remembered between visits.

8. Data security

Traffic is encrypted in transit with TLS, access to production systems is restricted to the people who need it, and credentials are stored encrypted. No system is completely secure, and we do not claim otherwise. If a breach affects your personal information we will notify you and the relevant authority without undue delay, and tell you what we know rather than waiting until we know everything.

9. Your rights

Ask for a copy of the personal information we hold about you.
Ask us to correct information that is wrong or incomplete.
Ask us to delete your information, where no legal obligation requires us to keep it.
Withdraw consent, or object to a particular use of your data.
Ask for your data in a portable format.

Write to the address below and we will respond within 30 days. There is no charge for a reasonable request.

10. Children

These services are intended for businesses and are not directed at children under 13. We do not knowingly collect information from them; if we learn that we have, we delete it.

11. Changes to this policy

When this policy changes, the date at the top changes with it. Changes that materially affect how we use existing data are announced to account holders by email before they take effect, not applied quietly.

12. Contact

Company: Waebox Media
Email: admin@waebox.ph
Philippines contact: +63 947 227 7353
Head office: 242/05 Dien Bien Phu, Thanh Khe, Da Nang, Vietnam