These Terms of Service govern your access to and use of Waebox Media’s website, platform and services. By using any part of them you agree to these Terms. Where you have signed a separate service agreement or statement of work with us, that document governs the engagement and these Terms cover everything it does not address. Last updated: 20 August 2026.
1. Who can use the service
You must be at least 13 years old; under 18 you need consent from a parent or guardian. If you are accepting these Terms for a company, you confirm you are authorised to bind that company, and “you” in these Terms means the company.
2. What we provide
Digital services including website and software development, AI agents and chatbots, SEO, digital marketing, social media management, email and messaging automation, livestream and video production, app and game development, and print-on-demand fulfilment. Some services are delivered as a project with a fixed scope, others as a monthly engagement. Which applies to you is set out in your proposal, not here.
3. Accounts
Provide accurate information when you register, keep your credentials confidential, and tell us promptly if you believe an account has been compromised. You are responsible for activity carried out under your account, including by staff you grant access to.
4. Fees, invoicing and refunds
- Prices, currency and payment schedule are those stated in your proposal or order confirmation.
- Project work is normally invoiced in stages; monthly engagements are invoiced in advance of the month they cover.
- Third-party costs you approve — advertising spend, licences, hosting, app store fees — are billed at cost and are separate from our fees.
- Work already delivered is not refundable. Where an engagement ends early, unused prepaid months are refunded and delivered work is invoiced up to the termination date.
- We may suspend work on materially overdue invoices after written notice.
5. Your responsibilities
Timelines assume you supply content, approvals and access when agreed. You confirm that material you give us — text, images, logos, data — is yours to use, and that using it does not infringe anyone else’s rights. Delays in approvals move delivery dates by at least the length of the delay; we will say so at the time rather than absorb it silently and miss a deadline later.
6. Acceptable use
Do not use the services for anything unlawful, to impersonate others, to distribute malware, to send unsolicited bulk messages, to scrape or overload our systems, or to reverse engineer parts of the platform not offered to you. Do not use our AI agents to generate content that is illegal, deceptive about its origin, or intended to harass.
7. Ownership of work
On full payment, the deliverables created specifically for you — source code, designs, copy and campaign assets — belong to you. Tools, libraries, frameworks and platform components that existed before your project, or that we reuse across clients, remain ours, and you receive a perpetual licence to use them as part of your deliverable. Accounts we create on your behalf, including ad, analytics and store accounts, are registered to your business.
8. Third-party services
Parts of the work depend on platforms we do not control — Google, Meta, TikTok, Zalo, app stores, payment providers, AI model providers. Their terms apply to your use of them, and changes to their policies, pricing or review decisions can affect delivery. We will tell you when that happens and what the options are, but we cannot warrant their availability.
9. Confidentiality
Each side keeps the other’s non-public information confidential and uses it only to perform the engagement. We will not name you as a client or show your work publicly without permission; where permission is given, it can be withdrawn and we will remove the material.
10. Service levels and support
Support hours, response times and any uptime commitment are those stated in your agreement. Where none is stated, we aim to respond to support requests within one business day. Scheduled maintenance is announced in advance where it will interrupt a service.
11. Suspension and termination
We may suspend or close an account for breach of these Terms, harm to other users, attempted intrusion, or non-payment after notice. You may end a monthly engagement with 30 days’ written notice. On termination we hand over deliverables paid for, transfer accounts registered to you, and export your data on request.
12. Disclaimers
Services are provided “as is”. We do not guarantee search rankings, advertising results, revenue outcomes or uninterrupted availability, because these depend on factors outside our control including third-party algorithms and your own market. What we do commit to is the work described in your scope, performed with reasonable skill and care.
13. Limitation of liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, including lost profits or lost data. Our total liability for any claim is limited to the fees you paid us for the service in the three months before the claim arose. Nothing here limits liability for fraud or for anything that cannot be limited by law.
14. Changes to the service and to these Terms
We may add, change or discontinue features. Where a change materially reduces a service you pay for, we will give notice before it takes effect, and you may end the engagement without penalty if you do not accept it. The date above changes whenever these Terms change.
15. Governing law
These Terms are governed by the laws of Vietnam. The parties will attempt to resolve any dispute in good faith before starting proceedings.
Contact: admin@waebox.ph · Waebox Media, 242/05 Dien Bien Phu, Thanh Khe, Da Nang, Vietnam
© 2026 Waebox Media. All rights reserved.